Vermont Agency of Natural Resources (ANR) Secretary Julie Moore will host a listening tour this February and March to hear directly from “customers” about their experiences interacting with the agency. The Secretary is inviting business owners, planners, real estate agents, and others with regular business before the agency to attend one of five public forums being hosted across the state at regional economic development commissions.
“The Governor charged me with protecting and sustaining the health and beauty of Vermont’s forests, waters, and wildlife in part because it’s one of our strongest economic assets,” says Moore. “The agency has been a leader in working to continuously improve programs and processes, but we recognize that we can always do better. I invite all Vermonters with regular business before the agency to come and share your experiences.”
The Secretary wants to hear about opportunities to further improve the agency’s current permitting and regulatory systems to deliver better, more efficient business and organizational outcomes while protecting Vermont’s natural resources. The feedback gathered during the statewide listening tour will be used to identify opportunities to improve the agency’s delivery of effective and consistent services. The agency has been a leader in implementing Lean and results-based outcomes tools, and it will continue to seek ways to provide better, more timely outcomes for Vermonters as part of the Governor’s PIVOT initiative.